FREQUENTLY ASKED QUESTIONS (RETAIL)
Does Tennessee Wholesale Nursery LLC have more than one website?
We operate several different websites to try and make sure we connect as many potential customers as possible with our excellent service and pricing.
Three are designed for homeowners or businesses who are looking to order a relatively small number of plants, and who may not be experts in plants. Those websites -- tnnursery.net, gardenplantsnursery.com, and onlineplantnursery.com -- generally do not have order minimums. We refer to these sites as our “retail” sites, because they are intended to be used by our “retail” customers, that is, not industry wholesalers. Because we recognize that our retail customers may not be experts, and they are purchasing smaller quantities that do not qualify for our bulk, wholesale discounts, we are pleased to offer retail customers a 1-year warranty that is explained on the warranty page of those websites.
Our other two websites are tennesseewholesalenursery.com and wholesalenurseryco.com. These are websites for our wholesale customers, who order in bulk. Because wholesale orders usually qualify for bulk discounts and because we expect that most customers ordering bulk have expertise, our warranty for our customers ordering on our wholesale websites is much more limited. This very limited warranty is explained on the warranty page of these websites.
If you'd like to place a large volume wholesale order, and are appropriately licensed to do, please click here for further info.
The FAQs below are for our retail customers, purchasing plants on tnnursery.net, gardenplantsnursery.com, and onlineplantnursery.com.
Can you tell me more about your company?
We are a family business with more than 65 years of experience in the nursery industry. Our inventory and contacts in the market are vast, so we can almost always find you the type and quantity of plant you need at a fair price.
What credit cards do you accept?
We accept Visa, Mastercard, AMEX, and Discover.
When is my credit card charged?
Your credit card will be charged when your order is submitted on our website, regardless of the ship date you have requested.
What method will be used to ship my items?
USPS Priority or common carrier for large orders.
When are shipping costs determined?
We estimate shipping costs at checkout, based on your location. Once we have the order prepared, that estimate may be adjusted, which will result in either a credit or an additional charge depending on what the final shipping cost was determined to be.
Will I receive a notification when my order ships?
Yes, you should receive an email to the email address you provide us, and that email should provide a tracking number.
Are all orders shipped in one shipment?
Based on logistical needs, we may ship orders in multiple shipments.
What if I think I didn’t receive my order or if the order is I received is incorrect?
Please promptly email email@example.com so we can investigate any concerns about damaged orders, delayed orders, incorrect orders, or missing orders. We will make every effort to respond as quickly as we can, usually within 24 hours. Note that while we usually ship orders within 7-10 business days of ordering, shipping may not occur until plants go dormant and are “bare root”; also, weather can cause additional delays. While we assume no liability for USPS losing an order, if, after review, it appears that USPS has lost your order, we can provide information on filing a claim with USPS. Additional information can be found on our warranty page.
What do you mean by “dormant” or “bare root”?
A plant is “dormant” or “bare root” when it has lost its foliage (leaves and stems) for the season. This is a natural state of rest for the plant caused by cooler temperatures and shorter days. As noted above, we ship plants during this dormant period. Trust us, you would not want a fully bloomed plant shipped to you in a box! With the appropriate care, they should bloom beautifully when Spring comes.
What if I open my package and I think my plants are dead?
It is likely the plants are not dead, just dormant. We ship fresh plants shortly after digging them. We ship dormant, bare root plants, and they are not in bloom or flowering when we ship them. Please plant your plants promptly when you get them, and they should bloom on time. If they do not, please email firstname.lastname@example.org. Planting instructions may be found on our website.
Also below is a picture of how to do the “scratch test,” which is a good way to see if your plants are alive but dormant, or dead.
Below we have some pictures of what various plants look like when shipped dormant and what they will look like when they bloom after proper care.
What if I can’t plant my plants right away?
Please try and plant your plants as soon as possible. Generally, if you cannot plant them right away, store them in a cool place and leave the plastic on the roots. Water the roots at least once a week and then cover them back up with the plastic they come packaged in. Do not expose them to freezing temperature or extreme heat.
Below we have some additional information about how to care for various types of plants if you cannot plant them right away after receiving them from us.
How Do You Dig and Ship Plants?
We dig every plant fresh, and then ship them by dipping roots in terra sorb (which is a moisture rich gel), and we surround them with moisture protectant plastic. We then put all plants in corrugated boxes. All plants packaged are in accordance with the American Nurseryman Association Standards, and they should survive at least ten days in transit.
Can I pick up an order instead of you shipping it to me?
Usually. If you would like to pick up an order, please make a note in the comments, and we will call you to coordinate the pickup (and refund shipping if appropriate).
Do you offer coupons and specials?
Sometimes. You can sign up for our newsletter to take advantage.
Your plants are grown in Tennessee. Do you ship plants throughout the USA, including places with different climates?
We ship to 49 states (everywhere but New York). We have seed sources for all USA climate zones, so our plants can grow in temperatures warmer or colder than Tennessee.
Can I place an order by phone?
Yes. Please call 931-692-4252.
Can you tell me what you do to keep my information secure?
Yes. We use encryption tools to protect account information. We also do not see your credit card number when an order is placed. We are not aware of any hacking or fraudulent activity ever having occurred on our websites.
I need help finding out what plants to buy.
Feel free to check out our Plant Finder page for potential guidance.
Can I cancel an order?
Usually not. If you want to try to cancel an order, let us know immediately by sending an email to email@example.com or calling us at 931-692-4252. If we see your cancellation and stop the order before the order has gone out to our fulfillment center, we can cancel it, but we will charge a 20 percent fee. Otherwise, the order cannot be canceled and you will be charged the full amount. Orders usually go to our fulfillment center within one hour of being placed.
Can I refuse an order?
We accept no liability for refused orders. We encourage our customers to contact us at firstname.lastname@example.org to discuss any issues or concerns with orders placed.
RETURNS Do not take it upon yourself to return plants without prior authorization. Customer service has a different address to send back plants to. Quantities of 10 or more plants or trees per variety cannot be returned because they are priced at wholesale and cannot be returned. If you've done the scratch test and have under ten plants, return them to: Tn Nursery, 856 Main Street, Altamont Tn 37301
CHARGEBACKS We immediately report all chargebacks to the three major credit bureaus as delinquent accounts. This will effect the cardholder's credit tremendously. We also charge a $250.00 fee for each chargeback filed, and all accounts will be turned over to collections.
SUBSTITUTIONS We reserve the right to substitute any plant or tree for an equal or higher value if we are sold out of the species ordered and/or it is no longer available. For no substitutions, please make us a note in checkout stating "No Subs," and we will honor this and credit for anything we are out of.
CANCELLATION OF ORDERS We process orders very fast during regular business hours. If you've placed an order chances are it's gone to the fields to dig, and we can not cancel once it's been dug. However, you can give us a call to see, and we will be happy to cancel if it's not been dug already. If we can cancel an order, a 20% restocking fee will be deducted from the refund due to the time and cost we have it researching the order and stopping production of it being dug.
REFUSING DELIVERY OF AN ORDER We work diligently digging orders and shipping them. We will not be responsible for any refusals of delivery of our plants, and we will not issue in-store credits or reshipments if you refuse your live plants, no exceptions.
The "Dormant" Season, when plants do not have leaves, foliage or Blooms is when we ship Bare Root Stock
Below (left) is an example of how our bare root crepe myrtles or any trees will look when we ship them. They will be dormant, without foliage. Plant these trees in cool weather and in the spring (right) here's a picture of how these trees will look (when planted and cared for properly) the following spring.
Below is a picture of our shrubs shipped bare root
Here is a picture of the shrubs - packaged as they will look when received. The picture to the right is how, if taken care of, they will look the following spring.
The picture below shows berry plants (left) in a dormant stage without leaves, blooms or berries. Plant as soon as you receive them and in the spring they will "green out" and produce (right).
Ground Cover Plants at time of shipment:
On the left is how the ground cover plant will look at shipment. On the right is how they will look the following spring!
Grass plugs at time of shipment:
We do not ship grasses in colder months due to the tops being gone. Also, we will not ship a grass species without being able to identify it, as these are grown in large fields with other species of carex and other grasses, it is best to wait for warmer months when positive identification is possible.
How To Store Bare Root Plants Until Planting Time
Trees & Shrubs (Including Fruit Trees, Berry plants, Native Plants also)
When you receive your trees or shrubs you will need to open them right away and remove the plastic from the entire plants (except the root area).
It is best to plant Bare Root Trees & Shrubs within 1-2 days after receiving them, but there are other methods in case you do not have time for immediate planting. If you have a cool moist area such as a basement or garage, leave the plants standing upright and leave plastic around the root system and water thoroughly a couple times a day (roots only). When you plant, it's always best to soak the roots, put water in the hole before planting (to add moisture in the deeper part of the soil before planting) and water again after planting. It's also advised to water each plant the first 4-5 days after it's planted and they should do well on their own after this. We also recommend using a good fertilizer in the Fall so when the spring comes again, your trees & shrubs will be beautiful and ready to thrive.
Perennials, Ferns & Ground Covers
When we must store perennials, ferns & groundcovers, we maintain a temperature of 38-42 degrees. Some nurseries use this year round and the plants will be fine for long periods of time without planting. This keeps them dormant. Also if your order is a small one and you have a crisper drawer in the bottom section of your refrigerator, place them in their bags in the crisper drawer. This provides an adequate temperature for these types of plants. If you do not have room for cold storage, put in your basement, garage or cellar and remove from bags. Cover with potting soil and mist lightly with water every couple days until you can plant them.
Wetland Plants & Live Stakes
If you have a pond, lake or large trough, place the roots of the plants in water and they will be fine for several days until planted. Ensure that if using your own container you keep fresh water, do not allow algea to grow or for the water to become stagnant. Change water every few days. When submersed in a pond or lake, nothing is needs to be changed, simply put roots in and the will actually grow while being stored until planted.
Seeds must be put in a dry area or placed in a refrigerator until planted. It is also advisable to check with your local USDA to check ideal storage requirements for a particular seed. Different zones and climates will dictate the best ways to store.
Perennials at time of shipment
Those on the left are dormant and the right picture is how they will look the following spring when planted and cared for properly.
All our bare root stock is dug fresh to order
We dig our perennials then take them to our shipping warehouse and spray with wilt proof and then dip in terra sorb gel. Both are transparent and you can not see it but when you feel your bulbs, you will know the inside is in superior health being soft, full of moisture, and pliable. We wrap the roots (or place in plastic zip lock bags), for a short shipping period of 3-4 days the plastic seals in the moisture which is further needed for transit and we utilize peat most to aid in moisture retention.
Ferns at time of shipment (left). Following season (right).
Our bare root ferns are shipped just like our perennials. Dug fresh and packed with care to ensure the arrive in excellent condition.
Buying plants "bare root" is the most affordable way to order.
Planting bare root plants, perennials, ferns & trees not only is less expensive to ship, it also enables the customer to buy at a fraction of the expense as containerized plants. We can ship our bare root plants fedex, ups or US mail for much cheaper than if you purchased container trees. You receive the same plants, for a fraction of the price.
We Pack To Protect Your Plants
Every plant we ship is dug fresh a day before shipment. We dig your order, take to the shipping warehouse and dip all roots in a moisture gel called Tera-sorb, and line the roots with paper. (In warmer months we use straw to keep the plants cool during transit, then wrap in heavy paper and containerize in corrugated pressure protectant cardboard boxes.) We band every box as well as tape to prevent damage during transportation.
What is Tera Sorb?
Terra Sorb is a super absorbent, potassium based co-polymer gel that drastically increases the water holding capacity of soil. It absorbs up to 200 times its weight in water and slowly releases it to nearby plants, perfect for transporting plants.
We take large tubs of Terra-sorb to the fields, dig your plants fresh, dip in terra sorb and take directly to the shipping warehouse and ship out the following day. We do not leave bare root plants in the cooler like alot of other nurseries, we dig our stock fresh and ship it. This insures that your plants will arrive in the best possible condition and will be much more likely to thrive than plants purchased at other nurseries which do not follow these steps.
We pack all plants in terra sorb gel (roots dipped) and lined with moisture rich peat moss. You can purchase bare root stock in the dormant season and have the exact same results? Why pay 90% more for containerized plants?
SHOP FROM A PLACE YOU CAN TRUST, TENNESSEE WHOLESALE NURSERY